WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Money X Casino
How many days are left for bonus wagering?
The 30-day deadline applies to the entire turnover requirement for the 300 % welcome bonus up to €2,000. Players must complete the wagering within this strict window or forfeit all remaining bonus funds and associated winnings. This timeframe is standard for high-value offers but requires disciplined bankroll management to avoid expiration before the target is met.
A maximum stake of €5 per spin is enforced during the active wagering period to prevent rapid depletion of the bonus balance. Exceeding this limit voids the bonus immediately, regardless of whether the 30-day deadline has been reached or not. This restriction ensures that players cannot bypass the turnover requirements by placing large bets on high-variance games.
The wagering multiplier ranges from x35 to x45 depending on the specific game contribution rates applied to your deposits. For instance, slots contribute 100 %, while table games only contribute 10 %, effectively increasing the required turnover for mixed play. Understanding these percentages helps players estimate the exact amount they need to wager before requesting a withdrawal.
What does not count towards bonus wagering?
Table games contribute only 10% toward the required turnover, meaning a €10 bet adds just €1 to the progress. Slots offer full credit at 100%, making them the efficient choice for clearing the x35-x45 requirement. Live dealer games also fall into the low 10% category, requiring ten times the stake volume compared to video slots. This structure heavily favors slot players over table game enthusiasts seeking bonus clearance.
Chaos Crew by Hacksaw Gaming is a high volatility slot that counts fully toward the wagering obligation. Its 96.30% RTP and 15 paylines provide standard slot mechanics eligible for the 100% contribution rate. Players betting on this title benefit from the same full credit as other eligible games in the library. The game's high variance does not affect its eligibility status for meeting the bonus conditions effectively.
How much storage space does the Android app use?
The Android application occupies approximately 45 MB of internal storage space on compatible devices. Users must run Android 8.0 or higher to ensure proper functionality and compatibility with the latest features. A minimum of 2 GB RAM is required for smooth operation without performance issues during gameplay sessions. This footprint is manageable for most modern smartphones while retaining essential casino functionality.
iOS users should note that the Apple version requires roughly 60 MB of storage space. This size exceeds the Android package due to platform-specific optimizations and framework requirements. Devices running iOS 13 or later are supported, ensuring access to core gaming features. The 2 GB RAM requirement remains consistent across platforms to maintain stable performance levels.
What house edge does the Banker bet have?
Chaos Crew by Hacksaw Gaming has a stated RTP of 96.30%, which implies a 3.70% house edge for that specific slot. However, this figure applies strictly to the slot mechanic and cannot be transferred to table games like Baccarat.
How long does a withdrawal stay pending?
Withdrawals via USDT (TRC-20) can process within 0 to 24 hours after approval. This cryptocurrency method offers one of the fastest payout windows available to registered players. Transactions start at a minimum amount of 20 EUR and face no direct platform fees. Network fees may apply externally, but the casino itself charges none for this transaction type.
Paysafecard deposits are instant, but withdrawals are explicitly marked as not available for this prepaid method. Consequently, players cannot initiate a cash-out request using Paysafecard credentials directly. Limits for deposits range from 10 to 1,000 EUR, but this cap does not apply to payouts. Users must select alternative methods like USDT for any actual withdrawal requests.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Which payment method pays out within 24 hours?
USDT (TRC-20) is the sole payment method explicitly listed for withdrawals with a 0-24 hour processing window. This cryptocurrency option allows transactions starting from 20 EUR up to a limit of 10,000 EUR per period. No platform fees are charged, though standard blockchain network fees may apply to the transfer. This makes it the primary choice for players seeking rapid access to their winnings.
Paysafecard supports instant deposits ranging from 10 to 1,000 EUR but lacks any withdrawal capability. This limitation forces players to choose other methods for cashing out their bonus funds or real money balances. The absence of a payout option for this prepaid voucher ensures it is used solely for funding accounts. Players must verify their preferred withdrawal channel before initiating any cash-out requests.
Which studios use 6x5 reels instead of 5x3?
Playson develops the Legend of Cleopatra Megaways title, which utilizes a grid structure of six reels rather than the standard five. This configuration allows for up to 200,704 ways to win on every spin, significantly expanding the potential payout combinations compared to traditional setups. The high volatility setting means these wins occur less frequently but offer larger payouts when they do trigger.
The maximum win cap for this specific game is set at x6584 times the stake, providing a clear ceiling for player returns. With an RTP of 95.84 %, the theoretical return is slightly below the industry average for many other slots. Players should note that the increased reel count directly influences the hit frequency and the complexity of the bonus features.
Unlike standard 5x3 games, the Megaways mechanic in this Playson release changes the number of symbols per reel dynamically. This variation ensures that each session presents a unique mathematical landscape for the user. The studio focuses on high-variance mechanics to accommodate players seeking larger, albeit rarer, jackpot opportunities.
Why is the email confirmation not arriving?
KYC verification requires submitting an ID and an address proof that is no older than three months before processing can begin. If the uploaded documents are expired or illegible, the system automatically pauses the account activation process. Users must ensure their files meet these strict temporal criteria to avoid delays in receiving confirmation.
The standard processing time for identity checks ranges from 24 to 48 hours after valid documentation is received. Delays often occur during peak periods when the support team handles a higher volume of requests. Patience is required as manual review steps cannot be expedited by customer service agents.
Technical issues with spam filters or incorrect email entry during registration may also prevent the arrival of confirmation messages. Players should check their junk folders first before assuming a system failure. Resubmitting correct details within the allowed timeframe remains the most reliable path to account activation.
How do I deposit with CashtoCode without a bank account?
CashtoCode enables instant deposits starting from a minimum amount of 10 EUR without requiring direct bank linkage. Users purchase a voucher at a physical retail location and enter the code into the casino cashier interface. This method bypasses traditional banking channels entirely, offering anonymity and speed for cash-based transactions.
The transaction limit for this payment method ranges between 20 EUR and 10,000 EUR per operation. No additional fees are charged by the platform for using this specific voucher system. The funds appear in the gaming balance immediately, allowing players to start spinning slots without waiting for bank clearance.
Security protocols require subsequent withdrawals to follow different pathways since vouchers cannot receive funds back. Players must verify their identity via KYC before accessing any bonus funds derived from such deposits. The 5 EUR max bet rule applies strictly to wagers placed while bonus money is active.
What 5 steps does registration involve?
Step one involves creating a username and password while verifying the user is over the legal age threshold. The second step requires entering personal details that match the official identification documents exactly. Accuracy here prevents future rejection during the mandatory KYC phase which takes 24 to 48 hours.
Step three demands the upload of a valid ID and an address proof dated within the last three months. The fourth step consists of accepting the terms and conditions regarding the 300% welcome bonus up to €2,000. This bonus carries a wagering requirement of x35-x45 and must be cleared within 30 days.
Step five finalizes the account creation and triggers the immediate availability of the 100 free spins. New users can then make a minimum deposit of 10 EUR to activate the monetary portion of the offer. The entire process ensures compliance with regulatory standards before any real-money play begins.
Which slots count only 10 percent?
Table games contribute only 10 % toward the fulfillment of the wagering requirements attached to the welcome bonus. This low contribution rate means that betting on roulette or blackjack progresses the turnover goal much slower than slot machines. A 100 EUR bet on a table game counts as just 10 EUR toward the x35-x45 target.
Live dealer games share this same 10 % contribution percentage, further restricting fast bonus clearing through interactive tables. In contrast, standard video slots count at 100 %, making them the efficient choice for meeting turnover conditions. Players aiming to withdraw bonus funds should prioritize high-RTP slots over live variants.
The 5 EUR maximum bet limit applies strictly to all gameplay while bonus funds remain in the account. Exceeding this limit voids the bonus and any associated winnings regardless of the game type used. Strict adherence to these contribution rules ensures the wagering requirements are calculated correctly by the system.
Contact
Live - online chat
Banking
Providers
Money X Casino 2026